At 365age, your privacy is treated as a core operational responsibility, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your own information.
A summary of the six core principles that guide how 365age handles your personal information across all platform interactions.
365age collects only the personal data that is strictly necessary for account creation, identity verification, payment processing, and regulatory compliance. We do not harvest data for its own sake.
All personal data stored by 365age is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to stored data is restricted to authorised personnel only on a strict need-to-know basis.
You hold clear rights over your personal data held by 365age, including the right to access, correct, export, and request deletion of your information. Requests are processed within 30 days of receipt.
365age does not sell, rent, or trade your personal data to unaffiliated third parties for commercial or marketing purposes. Your data belongs to you and is used solely in connection with your 365age account.
We use cookies and similar tracking technologies only to maintain platform functionality, analyse anonymous usage patterns, and improve the 365age experience. Full details of cookie usage are provided in Section 7 of this policy.
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Retention periods for each data category are detailed in Section 8 of this policy.
Summary: This Privacy Policy describes how 365age collects, uses, stores, and protects the personal data of users of the platform at https://365age.app. By registering an account or using the 365age platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not use the platform.
365age ("we", "our", "the Platform") is an online sports betting and casino entertainment platform serving players based in Bangladesh. This Privacy Policy explains how 365age collects, processes, stores, and protects the personal data of registered users and visitors to the platform.
This policy applies to all data collected through the 365age website at https://365age.app, including the sportsbook, casino, live dealer tables, slots library, loyalty programme, and all associated services and customer communications. It should be read alongside the 365age Terms & Conditions and the Responsible Gaming policy.
The effective date of the current version of this Privacy Policy is 1 January 2026. We review and update this policy periodically. The date of the most recent update is displayed at the bottom of this page. Continued use of the platform following the publication of a revised policy constitutes your acceptance of the changes.
This Privacy Policy is written in English. 365age operates in English for its primary user base in Bangladesh. If you have any questions about the meaning of any clause, please contact our support team before proceeding.
365age collects personal data through several channels: directly from you during registration and account management, automatically as you interact with the platform, and from trusted third-party service providers where necessary to verify your identity or process payments. The categories of personal data we collect include:
Important: 365age does not collect or store sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond what is provided on a standard government-issued identification document for age and identity verification purposes.
365age uses the personal data collected from users for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity, contact, communications |
| Age and identity verification (KYC) | Identity, document copies |
| Processing deposits and withdrawals | Financial, identity |
| Fraud prevention and platform security | Identity, financial, usage, communications |
| Anti-money laundering (AML) compliance | Identity, financial, communications |
| Customer support and dispute resolution | Identity, usage, communications |
| Responsible gaming monitoring | Usage, behavioural, financial |
| Platform improvement and analytics | Usage (anonymised or aggregated) |
| Marketing communications (where consented) | Contact, usage (aggregated preferences) |
365age does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects for users, except where required by AML or fraud-prevention obligations. Where automated screening generates a flag on an account, the matter is reviewed by a human member of the 365age compliance team before any action is taken.
365age processes your personal data under the following legal bases:
365age shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network acquirers), identity verification and KYC service providers, data hosting and cloud infrastructure providers, and customer support software vendors. All service providers are contractually bound to process your data only for the purposes specified by 365age and to maintain appropriate security standards.
When you play casino or slot games powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, certain anonymised session data (such as game round identifiers and bet outcomes) is transmitted to the relevant studio's servers to facilitate fair game delivery and RTP certification. These studios do not receive your personally identifiable information beyond what is strictly necessary for game integrity purposes.
365age may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful regulatory request. In such cases, 365age will disclose only the minimum data necessary to satisfy the legal obligation and will, where legally permissible, notify the affected user of the disclosure.
365age does not sell, rent, lease, or otherwise transfer your personal data to any unaffiliated third party for that party's own commercial or marketing purposes. This prohibition applies regardless of the commercial value of the data and is not subject to exceptions.
Our Promise: Your personal data is never sold or shared for third-party advertising, profiling, or data brokerage purposes. Any sharing of your data is limited to what is necessary to operate your 365age account securely and lawfully.
365age implements a multi-layered security architecture to protect personal data against unauthorised access, alteration, disclosure, or destruction. The key security measures in place include:
Your Responsibility: The security measures listed above protect data on the 365age side. You are responsible for keeping your account login credentials private and for ensuring that your device and internet connection are adequately secured. 365age will never ask for your password via any channel.
Cookies are small text files placed on your device by the 365age platform when you visit the site. They enable the platform to remember certain information about your session, preferences, and behaviour in order to function correctly and to improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, fraud prevention. Cannot be disabled without breaking core platform functionality. | Session / up to 30 days |
| Functional | Remembering your display preferences, language settings, and recent activity to personalise your experience. | Up to 90 days |
| Analytics | Anonymised measurement of page visits, navigation paths, and feature usage to help improve the 365age platform. Data is aggregated and cannot be used to identify individual users. | Up to 12 months |
| Marketing | Used only where you have explicitly consented to receive personalised promotional communications from 365age. You may withdraw this consent at any time. | Up to 90 days |
You may control or disable non-essential cookies through your browser settings. Please be aware that disabling strictly necessary cookies will impair the functionality of the 365age platform and may prevent you from logging in or accessing core features. Instructions for managing cookies in the most common browsers are available in the browser's own help documentation.
365age retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure | AML regulatory requirement |
| KYC verification documents | Duration of account plus 5 years after closure | AML regulatory requirement |
| Financial transaction records | Duration of account plus 5 years after closure | AML / accounting obligation |
| Betting and gaming history | Duration of account plus 2 years after closure | Dispute resolution, responsible gaming |
| Customer support communications | 3 years from the date of the communication | Dispute resolution, quality assurance |
| Analytics data (anonymised) | Up to 24 months on a rolling basis | Legitimate interest (platform improvement) |
| Marketing consent records | Until consent is withdrawn plus 1 year | Legal obligation (consent record) |
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 365age's internal data disposal procedures.
As a user of the 365age platform, you hold the following rights in respect of your personal data:
To exercise any of the rights listed above, please contact the 365age privacy team by email at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and respond in full within 30 days. In cases of particular complexity, the response period may be extended by a further 30 days, of which you will be notified.
To protect your account security, all privacy rights requests must be submitted from the email address registered to your 365age account, or accompanied by suitable identity verification. We cannot action requests from unverified parties.
The 365age platform is strictly an adults-only service. No person under the age of 18 is permitted to register an account or use any feature of the platform. 365age does not knowingly collect, process, or store personal data from individuals under 18 years of age.
If 365age becomes aware that personal data has been collected from a person under 18 — whether through misrepresentation at registration or any other means — the account in question will be immediately suspended, all associated data will be deleted to the extent permitted by law, and any deposits made by the minor will be returned to the originating payment method after completion of any mandatory AML review.
Parental Notice: If you believe that a person under 18 in your household has registered an account with 365age, please contact our support team immediately at [email protected]. We take underage access extremely seriously and will act on all credible reports without delay.
365age operates primarily in Bangladesh and processes the majority of user data within secure infrastructure located in the Asia-Pacific region. In certain circumstances, personal data may be processed or accessed by service providers located outside Bangladesh — for example, where a game studio's certification infrastructure or a payment network's fraud screening system is hosted in another jurisdiction.
Where personal data is transferred internationally, 365age takes appropriate steps to ensure that an adequate level of protection is maintained, including the use of contractual data protection clauses with receiving parties. 365age does not transfer personal data to jurisdictions that do not provide a comparable standard of data protection without implementing additional safeguards.
365age reserves the right to update or replace this Privacy Policy at any time. When material changes are made, we will notify registered users by email to the address associated with their account and will display a prominent notice on the 365age platform prior to the effective date of the change. The updated policy will be published at https://365age.app/privacy-policy with a revised effective date.
Your continued use of the 365age platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised policy, you should cease using the platform and contact the support team to request account closure prior to the effective date.
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. The version published at https://365age.app/privacy-policy is the current operative version.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or wish to raise a data protection concern, please contact the 365age privacy team through any of the following channels:
For questions about responsible gaming tools, self-exclusion, or deposit limits, please visit the Responsible Gaming page. For general account and platform questions, the FAQ page provides quick answers on registration, payments, bonuses, and account security.
Your data is safe with us. Explore our full range of cricket betting markets, slots, live casino tables, and e-sports — all in a secure, SSL-encrypted environment built for players in Bangladesh.