Important Notice: Gambling should be treated as a form of entertainment, not as a source of income. Never chase losses and never wager more than you can comfortably afford to lose. If gambling is causing financial or emotional distress, please use the tools and contacts on this page immediately.
What Is Responsible Gaming?
Responsible gaming is a shared commitment between 365age and its players to ensure that online betting and casino entertainment remains a safe, enjoyable, and controlled activity. At 365age, responsible gaming is not a checkbox exercise — it is embedded into the design of the platform, the training of our support staff, and the policies that govern every player account.
The core principle is straightforward: gambling should never negatively affect your financial stability, your relationships, your mental health, or your day-to-day responsibilities. When any of those areas begin to be affected, it is time to use the tools that 365age has made available to you — and to seek support if needed.
365age serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We recognise that for many players, online cricket betting and casino games are a popular leisure activity enjoyed responsibly alongside everyday life. Our responsible gaming framework is designed to protect that balance and to provide clear, accessible tools for any player whose experience begins to shift.
Using Your Responsible Gaming Tools
All responsible gaming tools on the 365age platform are accessible directly from your account settings. No lengthy forms, no waiting periods for restrictions to take effect when you are tightening limits. Here is how each tool works in practice:
Set a Deposit Limit
Navigate to Account → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Enter your preferred maximum in BDT. The limit activates instantly. To raise a limit, a mandatory 7-day review period applies.
Activate a Time-Out
Go to Account → Responsible Gaming → Time-Out. Select 24 hours, 7 days, or 30 days. Your account will be suspended for the full duration. You will not receive bonus emails or promotional offers during a time-out period.
Request Self-Exclusion
Go to Account → Responsible Gaming → Self-Exclusion, or contact 365age support directly via live chat or email. Choose a period of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. This cannot be reversed during the chosen period.
Enable Reality Checks
Under Account → Responsible Gaming → Reality Checks, select your preferred notification interval. A pop-up will display your session time and net position at each interval, giving you a clear picture of your activity so you can make informed decisions about continuing.
All restrictions are permanent until you request a change. Lowered deposit limits and activated time-outs or self-exclusions cannot be reversed early. This cooling-off mechanism is intentional — it protects you from impulsive decisions made in the heat of the moment.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following signs may indicate that gambling has moved from a leisure activity to a problematic habit. If several of these apply to you, we strongly encourage you to contact 365age support or use one of the self-management tools available in your account.
You spend more time or money gambling than you originally intended, and find it difficult to stop once you have started.
You return to gambling after a loss with the intention of winning back what you have lost — commonly known as chasing losses.
You feel restless, anxious, or irritable when you try to reduce or stop gambling.
Gambling has led to financial difficulties, including borrowing money, missing bill payments, or depleting savings.
You have concealed the extent of your gambling from family members, friends, or colleagues.
Gambling is interfering with your work, studies, family responsibilities, or your general mental and physical health.
You feel a strong urge to gamble when you are stressed, bored, lonely, or emotionally upset.
If three or more of the above apply to you, please consider activating a time-out or self-exclusion through your account settings immediately, and reach out to the 365age support team or an independent counselling organisation. You are not alone, and practical help is available.
Protecting Minors
365age has zero tolerance for underage gambling. Every account registration on the platform requires age verification, and players must be 18 years or older to wager on any product — sportsbook, live casino, slots, or e-sports. KYC checks that confirm identity and date of birth are mandatory before any withdrawal is processed.
If you share a device or a home network with young people, we strongly recommend taking the following steps to prevent accidental or deliberate underage access to gambling content:
- Never share your 365age login credentials with anyone, including family members.
- Log out of your account fully after each session rather than relying on saved passwords.
- Use device-level parental control software to block access to gambling websites on shared devices.
- Store any payment method details (bKash PIN, Nagad PIN, bank card) securely and separately.
If you suspect that a minor has accessed or registered a 365age account, contact our support team immediately at [email protected]. All reports are treated as urgent and actioned without delay.
Tips for Keeping Gambling Enjoyable
The vast majority of 365age players enjoy the platform as a recreational pastime without any adverse effects. The following practical habits help keep gambling in that positive space:
- Set a session budget before you start. Decide in advance how much you are comfortable spending during a single session, and treat that amount as the cost of entertainment — not an investment.
- Set a time limit. Use the reality check feature or a simple timer on your phone to cap how long you play in a single sitting.
- Never gamble with money earmarked for essentials. Rent, groceries, utility bills, and savings should always be funded before any gambling budget is allocated.
- Treat winnings as a bonus, not an expectation. All casino games and sportsbook markets carry house edges and odds that favour the operator over the long run. Winning is possible and enjoyable — but it should not be relied upon as an income source.
- Take regular breaks. Step away from the platform between sessions. Physical activity, time with family, and non-gambling leisure activities help maintain a balanced lifestyle.
- Avoid gambling when emotional. Making bets while stressed, sad, angry, or under the influence of alcohol or other substances increases the risk of poor decisions and regret.
- Keep track of your spending. Review your transaction history in your 365age account settings periodically to maintain a clear picture of your gambling expenditure over time.
Our Responsible Gaming Policies
The 365age responsible gaming framework is governed by clear internal policies that shape how the platform is built and operated. Key policy commitments include:
- 365age does not target advertising at individuals who have self-excluded or are subject to an active time-out period.
- Promotional bonuses and loyalty rewards are not available to players who have activated responsible gaming restrictions.
- 365age does not offer credit or loans to players for the purpose of gambling.
- All customer support staff receive training in recognising indicators of problem gambling and in how to respond in a sensitive and helpful manner.
- Platform design avoids features that are known to encourage excessive play, such as misleading near-miss indicators or the removal of natural stopping points from casino games.
- 365age cooperates fully with any requests from regulatory authorities related to player protection.